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Server+ Service and Maintenance
Course Syllabus



Courses: CET2588c and EEV0700
Instructor: Prof. Brian Robinson

Office Hours: TBA, in Room 6360
Department Office:Room 6306
Department Telephone: (305)237-2226



Course Description: This is an advanced course that will address the signal flow, block diagram and discrete component aspects of the desktop microcomputer. Detailed analysis of the CPU, graphic, both monochrome and color boards, controller, serial and parallel ports, disk drives and monitors will be addressed.

Coverage: Students will assemble Pentium computers with CD-ROM drives, sound cards, and network cards; configure the motherboard, BIOS, clock & bus settings, and device drivers; install, configure and optimize Windows 98 and 2000, SCSI adapters and other internal and external SCSI devices; configure and manage system resources in Windows 98 and 2000, including IRQs, DMAs and I/O Addresses; learn diagnostic and advanced hardware troubleshooting skills; install a basic peer-to-peer Local Area Network; research support on the Internet; and basic printer principles and troubleshooting.

Course Skills & Objectives: Students shall learn to assemble and disassemble multimedia computers and troubleshoot all components; install and configure Windows 98 and 2000 Professional; perform advanced maintenance and servicing of computers; develop their troubleshooting skills; learn to use tools and software; download drivers and tech support on the Internet; complete a Technical Notebook.

Textbook: A+ Certification Concepts and Practice, 4th Ed. By Charles J. Brooks ISBN:0-13-114772-2

Recommended reading:
DOS: The Complete Reference, 3rd Ed. by Kris Jamsa ISBN:0078819040
Windows 2000 Pro Resource kit by the Microsoft Press ISBN: 1572318082
Pocket PCRef, 12th Ed. By Thomas Glover & Millie Young ISBN:1885071388

Required: Toolkit; Anti-static (ESD) wrist strap; 10 diskettes; blank CDR; email account; and 3-Ring Notebook with 8+ dividers and storage for CDROMs and diskettes.

Technical Notebook: Students are required to compile a Technical Notebook containing boot diskettes of MS-DOS and Windows 98/2000; tool list; computers and components data sheets; IRQ, DMA, I/O Address and Memory tables; POST and error codes; BIOS configuration references; CMOS settings; boot disks with MS-DOS utilities and diagnostic software; contact information for manufacturers including websites; troubleshooting and repair methodology charts; and a Glossary.

Grading Scale: Grades are based upon the following: A=90-100% B=80-89% C=70-79% D=60-69% F=59% and below

PSAV Students: Students enrolled in EEV 0700 are required to complete 35 hours of additional computer assignments and exercises in the CET open lab or at an approved alternate location. Assignments shall constitute 5% of the total grade.

Class Grade Computation: The final grade for the class will be based on the following:
    3 pts/week X 16 weeks = 48 + 2 free points = Worth up to 50 points
    Pop quiz scores may be included in the attendance grade.
FINAL EXAM Part #1 (Written): Concepts and Terminology
    Terminology and concepts of the optical drive technologies, external
      communications technologies, SCSI
    Terminology and concepts of FAT and NTFS files systems and OS boot processes
    Terminology and concepts of installation and configuration of Windows 2000
      Professional and Windows XP
Worth 25 pts
FINAL EXAM Part #2 (Practical): Technical Skills
    Install and configure Windows 2000 Professional on an empty hard drive,
    Install and configure a device that needs third party drivers,
    Install additional drives then create, damage and repair software RAIDs on them
Worth 25 pts
LAB NOTEBOOK: Extra credit Worth up to 5 pts
EXTRA CREDIT ASSIGNMENT: Report on approved topic. Worth up to 5 pts
TOTAL: 110 pts

Course Policy:
I. Attendance: Lectures and labs contain material which is not contained in the textbook so class attendance is required. Students who miss more than Three (3) classes without prior arrangement with the professor will be dropped one (1) grade letter or may be purged from class.

II. Grades: College policy for dropping a course is followed: if you do not drop a failing course, you will receive an F instead of a W. To receive an Incomplete instead of an F, a student must (a) have an acceptable excuse; (b) be passing the Course; (c) make written arrangements prior to the Final Exam; and (d) complete the missing work outside of class (an Incomplete does not entitle the Student to re-take the course).

III. Conduct: Students are expected to conduct themselves responsibly and professionally, to participate in lab work and class discussions, complete the Reading Assignments, and assist classmates with acquiring skills.

IV. Electronic Communication: All forms of electronic communication devices must be turned OFF prior to the start of each class. Interruptions caused by cellular telephones or beepers are considered obnoxious and will not be tolerated at all. The first infraction will result in an immediate loss of 10pts = 1 LETTER GRADE. Repeated infractions will result in a meeting with the department chairperson or Dean for the purposes of expulsion from the class.